Kings Park Day Hospital strives to deliver quality care and surgical services to patients with the intent to improve patient health outcomes. Our management, clinical care providers and staff are all jointly responsible for ensuring the quality of clinical services we provide, identifying areas for improvement, being involved in developing and conducting quality improvement activities, conducting audits on our processes where required, collection of relevant data and actively engaging patient/carer involvement and feedback.
Our Day Hospital has an excellent record in delivering quality patient care and managing our risks, through an ongoing focus on improvements ensuring that our delivery of clinical services are as safe as possible and that we are minimising clinical risk at all times.
Methods we use to measure processes, outcomes and satisfaction levels include internal audits, external audits from our certification body and the Department of Health, a range of surveys with our internal and external customers, use of Key Performance Indicators (including Clinical Indicators) which we benchmark against other similar sized day surgeries and a range of questionnaires.
Kings Park Day Hospital is certified by DNV GL (Healthcare Certification and Accreditation Services) in compliance with ISO 9001 Quality Management System Requirements and we are also accredited against the Australian Commission on Safety and Quality in Health Care’s National Safety & Quality Health Service Standards.
Our Certification Surveillance Audits require us to be assessed annually by a team of independent auditors who are experts in the health industry who review our quality, safety and risk management systems.
We are also licensed by the WA Department of Health Licensing and Review Unit as a Day Hospital – Class A.
Maintaining this level of compliance is your assurance that the clinical care we deliver to you, the patient, is safe and effective with a consumer centred focus. This consumer centred approach ensures that you will be treated with respect and dignity, included in decision making about your own care, and that you are encouraged to provide us with feedback on the services you have been provided.