October 13, 2021
ANNUAL REPORT 2021
Our specialised and knowledgeable team at Kings Park Day Hospital has been providing high quality Oral and Maxillofacial Surgery and customised care to each patient since 2004. With more than two decades as a surgeon, Dr Evan Kakulas is still maintaining four to five operating lists at Kings Park Day Hospital. The team of Drs Evan Kakulas, Nathan Vujcich, and Peter Ricciardo welcomed Dr Ken Wan in November 2020, a sought after Oral and Maxillofacial Surgeon specialising in head and neck surgery. Our team of surgeons operated on 1994 patients in 2021 financial year at our hospital with four unplanned transfers to tertiary/overnight care. We had an amazing patient experience index of 93.48 with no complaints. We continued to grow in the number of surgeries resulting in recruitment of seven new team members, reducing the need for agency staff and credentialed three new clinicians. Our staff satisfaction index was 86.91 and culture survey was at 81.27%. We regretfully saw the retirement of our highly respected Anaesthetist and Medical Advisory Committee (MAC) Chair Dr Paul Smith. Dr Greg Raper took over the role of MAC chair from December 2020.
Kings Park Day Hospital had its inaugural Consumer Advisory Committee meeting. We had a successful licencing inspection in March 2021 and we continue to work harder to ensure compliance to all licensing and accreditation standards and achieved 80% in our gap analysis against AS/NZS 4187:2014. We are proud to present our summary of activities in the table below:
Summary of Activities
Episodes of Oral & Maxillofacial Care
Overall Patient Experience Index
Written & Verbal Complaints
New Staff recruited
New Clinicians Credentialed
Employee Satisfaction Index
Medical Advisory &Governance Committee Meetings -100% attendance
Consumer Advisory Committee Meeting -100% attendance
|80% compliant and progressing
Table 1: Summary of Activities at Kings Park Day Hospital in 2021 Financial Year
Access to Oral and Maxillofacial Surgery
We do our best to provide accessible Oral and Maxillofacial Surgery to our patients across Western Australia. Many of our patients travel from rural and remote areas and stay at discounted rates at hotels across the road from the hospital. The continuous recruitment of like-minded surgeons will provide further access to Oral and Maxillofacial Surgery to all privately insured and uninsured patients. All health funds support our hospital and we keep the uninsured fees below the industry norm. We are honoured to have ongoing support of our surgeons, anaesthetists, suppliers, referrers, contractors and staff during these challenging times that enabled continued access to quality Oral and Maxillofacial Surgery.
Investing in Oral and Maxillofacial Health and Staff
Progressively, furniture, fixtures and fittings are being replaced or upgraded, creating a welcoming ambiance as we strive to provide better patient and customer experience and at the same time manage infection control. We have purchased new equipment and instruments and endeavour to continue to meet the operating requirements of our surgeons and anaesthetists. Investing in quality improvement and risk assessment initiatives and creating a team environment is the cornerstone of patient care at Kings Park Day Hospital. We sponsored our staff to further their studies in Infection Control and Occupational Health and Safety thereby mitigating risks, improving quality of care to our patients and providing safe environment for everyone.
The Reverse Osmosis System was replaced to meet the parameters of AS/NZS 4187:2014. This was a successful project and all credit to our suppliers Allfilters and JDC plumbing. One of our major achievements this year was to decide on our values and embed it in the organisation. The Governance Committee agreed on professionalism, respect, teamwork and courtesy as a set of fundamental, strategically sound beliefs for the team. These values are integrated in every employee-related process, namely hiring, job description, performance management, criteria for reward and code of conduct policy. A new strategic plan was developed that included the values of the organisation. We are currently automating our drug register with HS8 system. We are also working on replacing the washer/disinfector in our sterilisation department and operating theatre air conditioning system.